FAQ

HOIRTUIRY™ · HELP CENTER

Frequently Asked Questions

How do I place an order?

Choose the product and available options you would like, add the item to your cart, and proceed through checkout using an available payment method.

How can I check product details?

Review the relevant product page for available information about materials, dimensions, colors, functions, included accessories, operation and other product-specific details.

Can I change or cancel an order?

Contact service@hoirtuiry.com as soon as possible. We will attempt to assist before fulfillment begins, but changes or cancellations cannot be guaranteed after processing or shipment has started.

Where can I see shipping charges?

Available shipping methods and applicable charges are displayed during checkout before you submit your order.

How can I track my order?

Where tracking is available, tracking information will be provided after shipment. Carrier systems may require additional time before the first tracking update appears.

What if my product arrives damaged or incorrect?

Contact us promptly at service@hoirtuiry.com with your order number, a description of the issue and relevant photographs or videos where appropriate.

How do I request a return?

Contact customer support before shipping merchandise back. Eligible return requests are handled according to our Return & Refund Policy.

Do beauty tools replace professional or medical advice?

No. Products sold by Hoirtuiry™ are consumer beauty and personal-care products unless specifically stated otherwise. Product information on our website is not medical advice, diagnosis or treatment.