Order Processing

Orders are prepared for shipment after successful order confirmation and payment authorization. Processing may require additional time during weekends, holidays, promotional periods, unusually high order volumes or when additional order verification is reasonably required.

Shipping Availability

Available shipping destinations and methods are displayed during checkout. Certain products or destinations may be subject to carrier or transportation restrictions.

Shipping Charges

Applicable shipping charges are shown during checkout before an order is submitted. Charges may vary depending on destination, order contents, shipping method and available promotions.

Estimated Delivery

Delivery estimates shown during checkout or in order communications are estimates unless expressly stated otherwise. Delivery may be affected by carrier operations, customs, weather, holidays, local disruptions or other circumstances outside our reasonable control.

Tracking Information

Where tracking is available, tracking details may be provided after shipment. A carrier's tracking system may require additional time before the first movement appears.

Shipping Address

Customers are responsible for providing accurate delivery information. Contact customer support promptly if you identify an error. We cannot guarantee that an address can be changed after fulfillment or shipment has started.

International Orders

International shipments may be subject to customs procedures, import requirements, taxes, duties or other fees depending on the destination. Where these amounts are not collected during checkout, they may be assessed separately by applicable authorities or service providers.

Delayed or Missing Shipments

If tracking shows an unusual delay or you believe a shipment is missing, contact service@hoirtuiry.com with your order number so we can review the available shipping information.

Damaged Packages

If your order arrives visibly damaged, please retain the item and packaging and contact us promptly. Photographs of the item, exterior packaging, shipping label and visible damage may assist with reviewing the issue.

Last Updated: October 6, 2026